This policy covers Strafe (ABN 79 763 867 613), a sole trader business operating as an AI voice receptionist service for local businesses in Australia. By using our services, you agree to this policy.
1. Who we are
Strafe is an AI voice receptionist agency based in Sydney, NSW, Australia. We build and operate AI phone answering systems for local businesses. Our AI receptionists answer calls on behalf of our clients, capture caller information, and book appointments.
This privacy policy applies to:
- Visitors to our website at getstrafe.com.au
- Clients who use our AI receptionist service
- Callers who interact with our AI systems on behalf of our clients
2. Information we collect
From website visitors
- Contact form submissions (name, email, phone number, message)
- Basic analytics data (page views, referral source)
From clients (businesses)
- Business name, trading name, and ABN
- Owner name, email address, and mobile number
- Business address and service area
- Business details provided in our onboarding form (services, pricing, FAQs)
- Payment information (processed securely — we do not store card details)
From callers (end users of the AI)
When someone calls a business using our AI receptionist, the following may be collected:
- Full name
- Phone number
- Email address
- Property address
- Nature of the enquiry or job request
- Booking preferences
- Call recording and full transcript
3. How we use your information
Client information is used to:
- Set up and configure your AI receptionist
- Send invoices and service communications
- Provide monthly performance reports
- Contact you about your account
Caller information is used to:
- Relay lead and booking details to the relevant business
- Generate call summaries and transcripts for the business
- Improve the performance of the AI system
We do not use caller data for marketing, profiling, or any purpose beyond providing the service to our client businesses.
4. Call recordings and transcripts
All calls handled by our AI are recorded. Callers are notified of this at the start of every call with the disclosure: "This call is recorded for quality and training purposes."
- Recordings and transcripts are stored securely within our platform (GoHighLevel)
- Recordings are accessible to the relevant business client and to Strafe
- Recordings may be used to improve AI performance
- We do not share recordings with third parties outside of the business client and our platform providers
5. Who we share information with
We share information only where necessary:
- Business clients — receive call details, transcripts, and summaries for callers to their number
- GoHighLevel — our CRM and AI platform provider, which stores and processes call data on our behalf
- OpenAI — our AI model provider (GPT-4o), which processes conversation data to generate AI responses
- Twilio / LeadConnector — our telephony provider for call routing and SMS
We do not sell personal information to third parties.
6. Data storage and security
- Data is stored on servers operated by GoHighLevel, which are primarily US-based
- We take reasonable steps to protect personal information from misuse, loss, and unauthorised access
- Clients can request deletion of their data at any time by contacting us
- Caller data is retained for as long as the relevant business remains a client, unless earlier deletion is requested
7. Your rights
Under the Australian Privacy Act 1988, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Complain about how we handle your information
To exercise any of these rights, contact us at hello@getstrafe.com.au. We will respond within 30 days.
